Support
How can we help?
Answers to the questions we hear most. Can't find yours? Email us and we'll get back to you.
Getting started
Do I need to connect my bank?
No. Leveon never asks for bank logins or card details. You add the bills you already pay, either from the 324 presets or by typing your own, and Leveon keeps track of them for you.
Does Leveon pay my bills?
No. Leveon tracks your bills and reminds you before they're due. When you've paid one, tap to mark it paid and it's logged in your history. If a bill is on auto-pay with your provider, you can flag it as auto-pay in the bill's details.
How much does Leveon cost?
Leveon's full features come with Leveon Premium, a monthly or yearly subscription. Eligible new subscribers can start with a 7-day free trial. The current price is shown in the app before you subscribe, and you can cancel anytime in Profile or in your Apple account settings.
Can I import the bills I already track somewhere else?
Yes. You can import bills from a CSV file, which most spreadsheet apps can export. You can also export your bills to Excel or PDF at any time.
Reminders
My reminders aren't showing up
Reminders are delivered by your iPhone, so check these first:
- Open the iPhone Settings app, go to Notifications → Leveon, and make sure Allow Notifications is on.
- Check that a Focus mode, such as Sleep or Do Not Disturb, isn't silencing Leveon.
- Open the bill in Leveon and confirm it has a reminder set (on the day, or 1, 2, 3 or 7 days before) and the time you expect.
- Open Leveon once after changing a bill so your iPhone can reschedule its reminders.
Can I choose when I'm reminded?
Yes. Each bill can remind you on its due date or 1, 2 or 3 days or a week before, at the time of day that suits you.
Account and devices
How do I use Leveon on more than one device?
Sign in with the same account (Apple, Google or email) on each device. Your bills sync through your Leveon account.
How do I lock Leveon with Face ID?
Turn on the app lock in Leveon's settings. Leveon will then ask for Face ID, Touch ID or Optic ID (whichever your device has) when you open it.
How do I add a Leveon widget?
Touch and hold an empty spot on your Home Screen or Lock Screen, tap Edit then Add Widget, search for Leveon and choose the widget you like. The Pay Now and Due Today widgets let you mark a bill paid without opening the app.
How do I delete my account?
In Leveon, open Settings and tap Delete account. This permanently deletes your account and the bills stored with it. If you can't get into the app, email us from the address on your account and we'll help.
Still stuck?
Tell us what's happening, which iPhone and iOS version you're on, and a screenshot if you can. We read every message.
Email support